Online Casinos are now a more modern way of enjoying casino games and while it’s always a thrill playing and winning on your bet, it is important to note that all online casinos are different from one another. Each has their own rules and a unique way of registration, payments, withdrawals and more. Therefore it is quite common that players have series of questions to ask and confusions to clear when it comes to playing in a new online casino.
1. How to I deposit in my Mongoose Casino account?
There are numerous ways players can fund their Mongoose Casino account and players are free to choose any payment option that is convenient to them. Players can deposit using various currencies.
In terms of payment methods, players can deposit funds in their casino account using the following methods:
2. How to I withdraw my winnings?
To withdraw your winnings, go to our account settings and choose Banking, then go to Withdraw/Cash out, and choose one of the withdrawal options listed. If you are withdrawing from your account for the first time and have not fulfilled your KYC requirements, click here to find out about the documents necessary for submission before making a withdrawal.
Due to security reasons, players can only withdraw through the same payment or card they have deposited with.
3. How do Casino Hero bonuses work?
First of all, casino bonuses are not cash and cannot be instantly withdrawn from your account. Please note that all your bonus amounts are added to your casino bonus account which is independent of your casino cash account. However, funds can be transferred from your bonus account to your cash account by fulfilling the turnover/playthrough requirements.
4. Games are slow. What should I do?
Check your internet connection, close any background programs that might drain your bandwidth or restart your computer. If the problem persists, please contact our support.
5. What happens if the game freezes in the middle of a round?
Do not worry, you will end up right where you left off next time you launch the game.
6. Can I play casino games from anywhere anytime?
The best feature of playing in an instant play casino is that players can play from anywhere on any device compatible to mongoosecasino.com. Players do need to make sure that they play from a country which is not restricted in our restricted territories list.
7. How do I know that the casino games at Casino Hero are not rigged?
All games at Casino Hero are tested and verified by eCogra which is an internationally acclaimed testing agency based in UK. This independent agency monitors and audits all our games on a regular basis and publishes updated reports on our casino games. ECogra rates our games in terms of trust, reliability, safety, fairness and payouts.
8. Is my information and payments safe at Casino Hero?
Casino Hero and its operators have made sure that all your personal details and payments are safe and secure by taking numerous measures and using industry leading online security providers.
9. Do Casino Hero has gaming license?
Casino Hero is fully licensed and regulated by the government. The license ensures that we comply with gambling laws and regulations at all times.
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Customer support team
Here players can find answers to any questions regarding Casino Hero. All our player inquiries are handles by a team of experts who are more than willing to assist in all manners possible.
Before you come in contact with us, see if there is an easier way to answer your questions by visiting our FAQ page.
Casino Hero offers a wide range of casino games to choose from including online slot games, card games like online blackjack, table games like online roulette, player favourites like video poker and other games such as scratch cards, arcade games, baccarat, bingo and online keno. All this with a customer support team that is more than willing to aid players in every step guarantees a fun and enjoyable online gaming experience at Casino Hero.